Privacy Policy
At Empire Customs Car Detailing Ceramic Coating & PPF (“we,” “us,” or “our”), we respect your privacy and take your data seriously. This Privacy Policy outlines how we collect, use, and protect personal information when you visit https://www.empirecustomsautodetailing.com (the “Website”) or use our services online.
By visiting or interacting with our Website, you acknowledge and accept the practices described in this policy. If you do not agree with any part of this policy, please do not use the Website.
What Information We Collect
We collect certain types of information to operate our business, communicate with customers, and improve your experience on our Website.
Identifying Information
This includes data you provide directly through forms or service requests.
- Name: Used to confirm appointments and personalize communication.
- Email: Used for confirmations, service updates, and occasional offers.
- Phone Number: Used for reminders, coordination, and follow-up.
- IP Address: Collected automatically for security and traffic monitoring.
Website Interactions
We collect data, including pages visited, time spent, and actions taken, on the Website. This information helps us analyze performance and enhance usability.
Advertisement Interactions
If you click or view one of our digital ads, we may receive basic data about that interaction to measure ad effectiveness and adjust future campaigns.
Social Media Data
When you contact us through platforms like Facebook or Instagram, we may receive publicly available information such as your name, profile handle, or message history. We use this only to continue the conversation and provide service-related assistance.
Information Via Forms
When you complete a booking or contact form on our Website, we collect only the necessary information to respond to your request. This may include your name, email, phone number, and the service you are interested in.
How We Use Your Information
Your information allows us to provide a professional and streamlined customer experience. We may use the data we collect to:
- Schedule and confirm your appointments
- Respond to inquiries or service requests
- Send appointment updates, follow-ups, and reminders
- Share relevant promotions or service notifications
- Improve our Website performance and design
- Protect the Website from fraud or unauthorized access
- Comply with legal and operational requirements
Sharing And Disclosure Of Your Information
We value your privacy and do not sell or rent your data. We only share it with trusted partners or when required by law.
Service Providers
We utilize third-party services to support our business operations. This may include website hosting platforms, analytics providers, booking tools, or payment processors. These providers only access the information needed to perform their services.
Legal Requirements
If required by law, court order, or government request, we may share information to comply with applicable legal processes.
Marketing And Advertising Partners
We may use services such as Google Ads or Meta (Facebook/Instagram) for marketing. These platforms may collect limited behavioral data to serve relevant ads. You can manage these preferences directly through your ad account settings on those platforms.
Business Transfers
If our business is sold, merged, or transferred, your information may be included in that process. Any transfer will follow privacy standards and applicable laws.
Text Messaging Compliance
We do not sell or share mobile phone opt-in data for marketing purposes. Text reminder data is used only by SMS service providers. It is handled according to your consent.
Cookies And Tracking Technologies
Our Website uses cookies and similar technologies to deliver content, monitor usage, and improve site functionality. Cookies may store user preferences, track usage patterns, or help identify return visitors.
You can manage or disable cookies through your browser settings. Please note that some features may not work properly if cookies are disabled.
Third-Party Links
Our Website may link to third-party websites. These sites are not operated or controlled by Empire Customs Car Detailing Ceramic Coating & PPF. We are not responsible for their content, privacy policies, or how they handle personal information. We recommend reviewing their policies before interacting with their platforms.
Analytics Tools
We use analytics services, such as Google Analytics, to understand how users interact with our Website. This includes data like page visits, session times, referral sources, and device types. This information is anonymous and used only to improve our online experience.
Children’s Privacy
Our Website and services are not designed for individuals under the age of 13. We do not collect personal information from children. If we become aware that data from a child has been submitted, we will remove it promptly.
Changes To This Privacy Policy
We may revise this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date. We encourage you to check this page periodically. Continued use of the Website confirms your acceptance of the current version.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
Phone: (816) 846-0678
Address: 1600 S Noland Rd, Suite 220, Independence, MO 64055